Return and Conditions
At StyloSpring, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer hassle-free returns within 30 days of delivery. Please read our return policy and conditions below:
1. Return Policy:
- You may return eligible items within 30 days of delivery for a full refund or exchange.
- Items must be unused, unworn, and in their original condition with tags attached.
- To initiate a return, please contact our customer support team at support@stylospring.com or through our contact form. We will provide you with instructions on how to return your items.
- Please note that shipping charges are non-refundable, and customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.
- Refunds will be issued to the original payment method within 7-10 business days of receiving the returned items.
2. Conditions for Returns:
- Items must be returned in their original packaging and in the same condition as received.
- Clothing and accessories must be unworn, unwashed, and free of any stains or odors.
- Shoes must be returned in their original box, without any signs of wear or damage to the soles.
- Beauty and skincare products must be unopened and unused.
- Personalized or custom-made items are not eligible for return unless they are defective or damaged upon arrival.
3. Exchanges:
- If you would like to exchange an item for a different size, color, or style, please contact our customer support team to arrange an exchange.
- Exchanges are subject to product availability. If the requested item is not available, we will issue a refund for the returned item.
4. Defective or Incorrect Items:
- If you receive a defective or incorrect item, please contact us immediately, and we will arrange for a replacement or refund.
- We may request photo evidence of the defect or incorrect item to expedite the resolution process.
5. Final Sale Items:
- Final sale items are not eligible for return or exchange unless they are defective or damaged upon arrival.
- Clearance items, accessories, and beauty products marked as final sale are non-refundable.
6. Contact Us: If you have any questions or concerns about our return policy or need assistance with a return, please don't hesitate to contact our customer support team at support@stylospring.com. We're here to help ensure that your shopping experience with StyloSpring is enjoyable and stress-free.